A little clarity.
A lot more comfort.
Everyday answers for getting started, looking after your product and finding the right support.
Getting started
Which inflation method should I use?
Use the method described in the instructions supplied with your particular model. Our range includes air mattresses with electric pump options and camping sleeping pads with a different inflation design. Do not assume the same instructions apply to every product.
How firm should an air mattress feel?
Aim for a comfortable, supported surface and follow the supplied inflation instructions. Avoid continuing to inflate once the mattress is firm. If you are unsure about your model, contact our team.
Why does my air mattress feel softer after the first use?
New material can settle and changes in air temperature can affect firmness. Check the valve or cap and follow your model’s instructions before adding air. If firmness drops repeatedly, contact support with the product name and a description of what you notice.
Can I use any pump or charger?
Use a pump, nozzle and charger compatible with the specifications in your product instructions. Do not force a nozzle into a valve. Contact us if you need help identifying the correct accessories.
Use and care
Can I use an air mattress outdoors?
Suitability depends on the model and conditions. Choose a level, clean surface and protect the product from sharp objects and rough ground. Keep electric pumps and charging accessories dry, and follow the supplied instructions.
How do I clean my mattress or sleeping pad?
Follow the care instructions for your model. For routine surface care, use a soft damp cloth and allow the product to dry fully before storage. Avoid harsh chemicals and abrasive cleaning tools.
What is the best way to store it?
Allow the product to dry, release the air as instructed and fold or roll without forcing valves or pump parts. Keep it in a dry place away from direct heat and sharp objects. Follow the pump’s battery-storage instructions where applicable.
Where can I check dimensions and load limits?
Use the label, product instructions and information for the exact model you purchased. Contact Support if you cannot find them. Specifications can differ between sizes and versions.
Orders and business enquiries
Do you take orders on this website?
This website presents the KASIMO brand and product range and provides support. It does not process orders or payments. For product availability or a business enquiry, contact our team.
Can you help with an Amazon purchase?
Yes. Share the KASIMO product name, order reference and a description of the issue through our contact form. For marketplace order changes, cancellations or delivery enquiries, use the support options provided in the marketplace account where you ordered.
How do I ask about warranty support?
Contact us with your product name, purchase information and a clear description of the issue. Coverage and remedies depend on the warranty supplied with the specific product and purchase. We do not state one universal warranty period for the full range.
How can my business discuss the KASIMO range?
Select “Business / distribution enquiry” in the contact form. Include your company, country or region, product interests and estimated quantities so our team can review your enquiry.
Let’s get you comfortable.
Tell us which product you have and how we can help.