Let’s look into it together.
A clear starting point for questions about your KASIMO product and the support available for your purchase.
Tell us about your product
If you have a question about a product issue or warranty support, contact the KASIMO team. We will need enough information to identify the product and understand the concern.
What to include
- Product name, model or the details shown on its label.
- Order reference, seller and approximate purchase date.
- A clear description of the issue and when you first noticed it.
- Your email address so we can reply.
Do not include payment card details, account passwords or other sensitive information. If photographs are needed, our team can explain how to provide them.
How coverage is determined
Warranty duration, scope and any applicable conditions depend on the terms supplied with the specific product and purchase. Please refer to those documents or the seller’s product information. This page does not introduce a universal warranty period or promise a particular remedy.
Purchases through a marketplace
You can contact KASIMO with product-use questions and product concerns. For order changes, delivery questions or a return through the marketplace, check the available options in the account where you placed the order.
Start a support enquiry
Choose “Warranty enquiry” in our contact form and include your purchase reference if available.
Let’s get you comfortable.
Tell us which product you have and how we can help.